Backup

[Reinhold H.]

I bring up this backup topic to the attention of all again.

We continously get tickets where customers forget to save the backup on an external storage device which could be used in case of a hard disk crash. Of course, in case a hard disk crashes everyone is frustrated. Sometimes people pass their frustration onto us when we do not IMMEDIATELY respond to provide help for the Notation Software products.

But all is so easy. We have a backup package available which is created as part of every installation. PLEASE save this backup zip file to an external storage as described in the links of this thread. This helps everybody.

We try to help as fast as we can. We keep our costs at a minimum also to maintain the current price position of our products. Therefore we rely that basic software sanity should be performed by the users. The alternative would be either to charge for some service fee or to increase the prices of our products. Honestly, we are proud that all cost restructuring and forward strategy in the past years has been very successful. Introducing a service fee or increasing the product prices only because of a nearly 24/7 service would encumber our strategy to focus on more values for everybody and would be contra-productive.

So, please take the steps and save the backup package externally as described in the links above.

Reinhold

[rrayner]

Thank you for starting this thread, Reinhold. I have to admit, I am a "read the manual later" kind of guy, and I had never looked deeply into your Backup capabilities.

I have made certain that I had now "grade A, squared away" in regard to offline storage for my Composer backups.

I see that I still have a Notation_3_BETA_RELEASE folder in my Public\Documents folder. Is it safe to delete that now?

In the Installation folder, I also have Inst_NS_Composer_3_English_Backup.zip, which would seem to be outdated with 303 also being there. Is it alright to delete the previous version?

There are also three older files with 2014 dates that might be deleteable. I should probably ask you about them offline. I wouldn't want to contribute to anyone mistakenly deleting something they shouldn't based on what I have said here.

Anyway, thanks for providing me with a better understanding of one of your important features.

Ralph Rayner

[Reinhold H.]

Originally Posted by rrayner

Thank you for starting this thread, Reinhold. I have to admit, I am a "read the manual later" kind of guy, and I had never looked deeply into your Backup capabilities.

I have made certain that I had now "grade A, squared away" in regard to offline storage for my Composer backups.

I see that I still have a Notation_3_BETA_RELEASE folder in my Public\Documents folder. Is it safe to delete that now?

That is the data part of the Beta Release. We use this special Beta directory totally in parallel to the regular data because when testing the Beta we want to make sure that the Beta is 100% in parallel to the regular version. For clarification I recommend to delete this directory now. It will be created again in case you will participate in a next future Beta testing.

Originally Posted by rrayner

In the Installation folder, I also have Inst_NS_Composer_3_English_Backup.zip, which would seem to be outdated with 303 also being there. Is it alright to delete the previous version?

Yes, this backup can be deleted but I always recommend to backup these files on an external storage first. Then it can be easily recovered in case it is required for whatever reasons.

Originally Posted by rrayner

There are also three older files with 2014 dates that might be deleteable. I should probably ask you about them offline. I wouldn't want to contribute to anyone mistakenly deleting something they shouldn't based on what I have said here.

Please send us a screen shot of those directories to support@notation.com. A ticket will be created and we will respond with an advice. In case it is of all's interests we are going to post the advice in the forum and/or update the docs.

Reinhold

Originally Posted by rrayner

Anyway, thanks for providing me with a better understanding of one of your important features.

Ralph Rayner

[Reinhold H.]

Again and again and again we get requests for support where people do not save the backup on an external device. This is so boring and costs us a lot of effort.

Our prices are significantly below the competition and have been calculated based on the bare minimum. But this requires that everybody takes care about the program and data assurance. We have posted to save the backup zip-file everywhere but obviously this does not help.

Looks like that the only measure that helps will be introducing a special service fee for our effort when people ask for a new download key because they have not performed saving the backup zip-file to an external device.

We think about introducing such a service fee.

Reinhold