First Notation software run stalls on file load

[NotationUser]

Hi.

I am new here and about making a purchase decision.

I've been testing on Vista 64, 4gb. Q8200 actually.

When I start Notation Software (Player or Notation Composer demo - both same issue) for the first time after boot and try to load a file with any of the available options the software stalls, just hinting "engraving notes" and nothing happens any more. I have to terminate the process via task manager.

I've tried to run with admin rights the first time too - no difference.

When I start Notation Software again (any version), loading files work fine and fast.

Is this a known issue or a bug? Is there any solution?

Thanks in advance!

[Sherry C]

Hi,

I think you also related this problem in an Uninstall survey, so I'll answer here in case there may be other folks who have this problem as well, and they can contribute to the discussion.

I have not heard of others having this same problem that I recall. I've looked through our log of issues, and the closest related one I can find was a simliar problem but it was on the initial start up of Musician, not on opening a file.

My best suggestion for now is to make sure that your video and printer drivers are updated. Then try running the software and opening a song file.

If that doesn't help, please let me know.

Has anyone else run into this problem? If so, how did you fix it?

Thanks!
Sherry

[NotationUser]

I am digging but I am not sure about this particular problem.

I tried running Notation Software in NT compatibility mode and discovered that it tries to create an obscure "Songs" folder in C:\Program Files (x86)\Notation\Composer

I have attached the message box Notation Composer throws in the early phase of opening files - before the file open dialog appears.

When I run Notation Composer "normally" under Vista I don't see this message.

Not sure if this is related to the stalling problem - I'll check that now... always booting to create the "first run after boot" condition is exhausting...

[NotationUser]

Meanwhile I got another message box.

It's strange that I shall create these folders manually, but ok I did.

While doing this I found that the last re-installation created these two folders (Songs and Templates) also in C:\Users\Public\Documents - yes, no typo, not in C:\Users\Public\Documents\Notation where these are to be found too, with some content.

I'm starting to think that the Notation Software installation in Vista is somewhat strange...

However it didn't change the "stalling on file load on first Notation software run" problem. ATM I have no new idea what to try next...

...except probably trying an install on an NT machine...

[Sherry C]

Hi,

Yeah, Vista created more headaches than any other OS ever. Thankfully, a lot of the weirdness was fixed in Windows 7....

ttfn,
Sherry

[NotationUser]

Notation Software is the first program that gives me that type of headache. I am sure Vista is not the "problem".

When I run Notation Composer with administrator rights for all users the "first run" problem does not occur.

In my opinion Notation software has issues concerning rights management on Win x64 and not especially on Vista.

Have Notation Software installs been tested on Vista x64? It's not me who claims Notation Software to be "Vista compatible"...

Don't misunderstand. I am not complaining about anything. I wouldn't take any effort to fix things if I didn't like the program itself. I just want to get all fixed proper. The workaround suggestions I've seen here so far seem not to address the real issues IMHO.

I have no machine running Win 7. So that's no option for me.

So no fix ideas on Notation Composer Vista x64 installation?

Originally Posted by Sherry C

Hi,

Yeah, Vista created more headaches than any other OS ever. Thankfully, a lot of the weirdness was fixed in Windows 7....

ttfn,
Sherry

I agree with you.