Hi,
Probably the file itself, and a description of which lyrics should go with which syllables, would be most helpful. It sounds like either you might be using Free Text (Text/ Free text) for lyrics rather than using the dedicated Lyrics entry (Text/Lyrics), or that you may have multiple syllables in a single Lyric Text editing block. Seeing the file you're working with will help us figure it out
ttfn,
Sherry