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Notation Support

Superfast response ...  You people are the greatest. ...Bernie Ackerman via email (see more)

Notation Software takes pleasure in offering Notation customers excellent support.

We provide resources that will help you quickly get answers to technical questions and issues on your own. These resources include: excellent product documentation; FAQs, in which common questions have already been answered; and a popular forum where your issue may have already been discussed by other Notation users.

We provide excellent personal support, free of charge, via email and also in the forum. Your questions are answered by individuals with the most thorough knowledge about the Notation software products.

We also provide product update announcements, to which you can subscribe.

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  Common Sales Support Requests
If you question is about the details of purchasing Notation products, then please choose one of the following options:
Review the pricing of Notation products.

Learn about other ways to purchase Notation products than online with a credit card:
- to purchase Notation Musician offline
- to purchase Notation Composer offline

Review the status of a Notation order.
Upgrade to a newer version of Notation (free or for purchase), or upgrade to another Notation product.
Redownload previously purchased software.
 

Product Documentation
Notation's product documentation is normally the first place you should look for answers about how to use the software. We know that you've been so disappointed using most software documentation that you might be pessimistic that it's worth looking at Notation's documentation. Give it a try-- you'll be pleasantly surprised!

Notation has some of the best software documentation you've ever used. It's well-organized according to tasks, so that it doesn't assume you know where to find the feature you need.

 

Request Support from our Helpdesk
You are likely to find answers to questions about using Notation by looking in the documentation, in our FAQs, or in our forum (see below). If you have a sales support question, or if you cannot conveniently find an answer to your software usage question, then you can submit your question via an online form, or via your email program. Either way, your support question will be professionally managed with our web-based helpdesk. You can review the status of your support request at any time.

Frequently Asked Questions (FAQs)
The most common sales and technical support questions that we have been asked are gathered in a "knowledgebase" that you can quickly search by keyword. We've prepared these FAQs to save time, by providing you almost instantaneous automated answers to common questions.

Notation Users Community Forum
Whether you'd like to develop long-term friendships with others sharing your musical interests and tools, or whether you just need an answer to a technical question, this forum is like a coffee shop where you'll find lots of folk who share your interests. The Notation developer is there a lot, too, answering questions and offering advice.

An innovative feature of this forum is that the Notation User's Guide, accessible in Notation's Help menu and Help buttons, is tightly integrated with the forum. For example, if you are looking at a page in the User's Guide and need more information, you can follow a link to the corresponding topic in the forum where you can ask your question or see if someone has already answered your question.

Affiliate Support
If you have a web site, you can earn extra income by referring your visitors to our web site, and earning commissions when the referral leads to a purchase (even months after the initial referral).

 
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