| Author | Message | ||
     Peter S (poitings) Registered Forum User Username: poitings Post Number: 1 Registered: 11-2005 |
Hi I completed my 30 day trial about 5 days ago and ordered musician 1.1 online and used my credit card to pay the 49 dollars. All the data was correct but it said there was some delay and it needed 24 hours to check it out. That was about 5 days ago and i still havent heard anything. I got an order number and i also called my cc company to see if that was ok. They said they havn't been billed yet. I sent mark a couple of emails but got not reply. Maybe he's on vacation or something and needs to get to some orders personally. I can dig that so if that's the case i guess I'll have to wait. Otherwise any anyone advise. | ||
| Mark Walsen (markwa) Notation Software Developer Username: markwa Post Number: 2247 Registered: 7-2003 |
Hello Peter, Sorry you're having trouble ordering MidiNotate Musician. I haven't found any communications from you at our Helpdesk atwww.notation.com/support.htm or via email to support@notation.com Orders for MidiNotate are processed by Order1.Net (www.order1.net) In some circumstances Order1.Net cannot immediately confirm with the credit card company the validity of an order. In that case, Order1.Net will send our customer an email requesting further information. It's possible that you did not receive this email from from info1@order1.net. The most likely reasons are: (1) you submitted the wrong email address when you ordered MidiNotate, or (2) your email spam filtering rejected the email from info1@order1.net. If after a few days Order1.Net does not receive a confirmation reply, then it will call the customer on the phone, using the phone number provided by the customer. If you did not receive a phone call within 5 days, then perhaps the phone number you submitted with the order is incorrect. At this point, you should send an email to info1@order1.net, asking for the status of your order. Order1.Net (info1@order1.net) will probably send an email back to you asking you for certain order confirmation information. Please keep an eye out for emails coming from info1@order1.net. You might also check your email trash folder to see if there are any emails from info1@order.net there. Cheers -- Mark (developer of MidiNotate) | ||
| Peter S (poitings) Registered Forum User Username: poitings Post Number: 2 Registered: 11-2005 |
Hi mark. I still didnt get the program even though i sent a support email to 'order1'. i've sent you a support message and an email about it. Hope you can help me to resolve it. Peter. | ||
| Peter S (poitings) Registered Forum User Username: poitings Post Number: 3 Registered: 11-2005 |
Hi Mark. Ok i got it now. Thank's for the speedy reply. Don't worry. I understand these thins happen. Besides i used the thirty day trial of 'composer' while i was waiting for it to be resolved so no harm done. Thank's again. Peter. | ||
| Kevin Frison Unregistered Guest |
I apologize, I purchased the Composer Brand and I still didn't receive the e-mail although the money has been deducted from my account. | ||
| Kevin Frison Unregistered Guest |
I just purchased the Musician MidiNotate software along with the CD-ROM and the money was deducted from my account but I still didn't recieve an e-mail or anything. What's going on? | ||
| Sherry Crann (sherry) Product Designer Username: sherry Post Number: 1333 Registered: 1-2004 |
Hello Kevin, I do see that you're indeed in the customer database. You should have received an email with download instructions. If you still have not, you can visit www.notation.com/Redownload.php and follow the instructions there to download the software. I hope you enjoy Composer! If you have any other problems, please let us know. ttfn, Sherry |
