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Submit a Sales or Technical Support Request
You have two options for submitting a sales or technical support request:
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NOTE: You will receive an immediate confirmation email reply from support@notation.com. If you do not receive this, please make check whether the reply is in your email program's Junk folder. If so, then you should add support@notation.com as a "safe sender". In Microsoft Outlook, you can do this at Tools | Options | Junk Email | Safe Senders.
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Submit your support request via an online form
This is the preferred way to submit a support request, because you will be asked certain questions, such as what version of Notation you are using, which will help us to better answer your question.
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Submit your support request via your email program
Send the email to support@notation.com.
In the support request, be sure to mention which Notation product you are using, and which version of Notation you are using (as reported by the About command in the Help menu. |
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Regardless of which of the two methods you use above, you will be sent an email from support@notation.com, confirming the receipt of your support request. You might receive an automated answer if the text of your question matches any of our FAQs. If you receive such an automated answer, and it successfully answers your question, please follow instructions in that email for "closing the support ticket", so that we will not spend time manually duplicating the answer. If your question is not automatically answered, or if you do not let us know that it was automatically answered, we will reply with an answer as quickly as possible.
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Check the Status of a Current Support Request
If you have previously sent us a support request, by email or via online form, you can check the status of your support request by clicking on the link in your Support Request Acknowledgement email that you received from our helpdesk.
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